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Customer Service Representative - PureFibre (Burnaby) - Regular
Category: Telecommunications
  • Your pay will be discussed at your interview

Job code: lhw-e0-90271886

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  Job posted:   Mon May 28, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Representative - PureFibre (Burnaby) - Regular

*Do you share our passion for:*
* Advocating for our customers' needs and creating a personalize experience
* Genuinely displaying humanity in *every* customer interaction
* Being an exceptional communicator - listen, honest and clear
* Getting things done by leveraging each other's unique talents
* Proactively adapting to meet the changing needs of our customers
As a Customer Service Representative within the Future Friendly Home (FFH) PureFibre® team, you will be the voice of TELUS' residential and home-based business customers. Working in an established world-class contact centre that offers excellence in post-sales support for TELUS products and services; you will provide world-class customer care in a call centre environment to our clients. You will process customer queries related to orders, programs, promotions, billing, technical service issues and other matters of interest in a professional and timely manner; while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.
The Customer Service Representative call centre operates 7 days a week. Shifts are scheduled based on a set rotation and posted 5 weeks in advance. Currently the hours of operation are:
* 7:30 am to 9:15 pm Monday to Friday (latest Shift ends at 9:15 pm)
* 8:00 am to 8:15 pm Saturday (latest Shift ends at (8:15 pm)
* 8:00 am to 8:15 pm Weekends and Holidays (latest Shift ends at (8:15 pm)
*Please note this is a Regular Part Time position with the potential to be scheduled full time hours.* Full time availability (37.5 hours per week) is required.
*What's in it for you?*
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package with a starting wage of *$21.31* per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support. Also, in order to insure your success in your new role, you will be provided with *12 weeks Full-Time paid training for which you must be available to attend.*
*Required Skills, Abilities, and Attributes:*
* Successful experience in a sales role and/or customer service environment
* Familiarity with communication products and services
* Mathematical aptitude
* Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
* Ability to present a professional image and communicate effectively
* You are able to analyze data, utilize problem-solving skills, and recommend solutions
* Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
* Must have accurate and efficient keyboarding and data entry skills
* Commitment to continuous improvement
* Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
* Familiarity with voice and data/IP products and services is an asset
*Additional Requirements: *
* You have the ability to work various shifts including evenings, weekends, and statutory holidays, based on business requirements
* Cannot be a student with a student scheduling requirement
*Who is TELUS?*
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV(TM). We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team.
Do you share our passion?
At TELUS,*you*create future friendly possibilities®
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
**Title:** *Customer Service Representative - PureFibre (Burnaby) - Regular Part Time*
**Location:** *CAN-BC-Burnaby*
**Requisition ID:** *ROL03406-18*

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