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Manager - Field Support (Digital Home Team)
Category: Telecommunications
  • Your pay will be discussed at your interview

Job code: lhw-e0-89452000

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  Job posted:   Thu May 10, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Manager - Field Support (Digital Home Team)

Aren't afraid to try new things and challenge the status quo?
*Join our team*
Working closely with our colleagues across TELUS, the Customer Solutions Delivery (CSD) team's mission is to create a connected world where our customers live and thrive. We are passionate about ensuring that we put our customers first and deliver & support our ever-evolving products and services in their homes. We are excited about technology and have a commitment to unparalleled and personalized customer service excellence.
Are you someone who?
* Excels at building new teams, process improvement and critical thinking
* Has a demonstrated ability to coach instead of performance-manage and can foster talent and fills gaps by identifying and acting upon strengths and development areas
* Is able to have tough conversations and make decisive calls while prioritizing and guiding others to do the same
* Is passionate about inspiring and motivating your team to excellence
*Here's the impact you'll make and what we'll accomplish together*
As a Manager-Field Support, you will be a leader among your peers with your ability to build & support a high performance team & culture. With your sound leadership & mentoring background you'll be a key driver in our journey towards better performance, talent attraction and retention. You will meet productivity, quality and safety needs in an excellent and effective manner while ensuring that the needs of the various business units are delivered upon to meet customer expectations, collective agreement and organizational goals. With yourunderstanding of the technical infrastructure serviced by your team, you'll also contribute to overall customer satisfaction and represent TELUS in the community.
Here's how:
* By building and supporting an engaged, highly energized, inclusive team that inspires to give their best to our customers, fellow team members and, ultimately, our shareholders.
* You will support your team in highlighting sales opportunities which are designed to help customers get the best of their TELUS experience.
* Ensuring the alignment of all decision-making and business plans with the TELUS Corporate Strategy and the top priorities of the team.
* Through your facilitation and ongoing training & development of your team members while cultivating a culture of coaching and development.
* Managing a multi-faceted scoreboard including performance and financial expectations.
* Ensuring all safety guidelines are followed
*You're the missing piece of the puzzle*
* With your inter-personal skills, ability to lead a team, overcome concerns & objections as required and your ability to work collaboratively in a team environment.
* You have a bias for action & a proven ability to not only plan and delegate, but to lead and/or take the initiative to ensure that actions and projects are on track.
* With your exceptional communication skills, you will succinctly and clearly present and explain tactical plans, expectations and strategy to front line team members, your peers, and your supporting executives.
* With your talent to lead your team through a performance and incentive program that places emphasis on meeting our evolving customer needs and doing so safely.
* You will use your sound analytical skills to support various business decisions or proposals.
* With your strong technical proficiency - you will have an advanced knowledge of common consumer electronic devices and knowledge of various telecommunications technology.
* With your experience in growing new teams, executing on change management techniques and leading large programs.
* Your Clean and valid Class 5 Driver's License or other provincial equivalent will be needed.
* Knowledge of any TELUS specific applications (SRM, OATS, SAP, etc.) would be an asset.
* Familiarity or experience with TELUS consumer products and solutions is an asset
* Diploma/Degree in Management/Business or related Technology (or equivalent experience)
*Who is TELUS?*
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV(TM). We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendlyŽ possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
**Title:** *Manager - Field Support (Digital Home Team)*
**Location:** *CAN-BC-Kamloops*
**Requisition ID:** *SEC03440-18*

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